Carnes Company

Who To Contact


Customer Service/Literature: 7:30 - 11:45 a.m., 12:15 - 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 - 11:45 a.m., 12:15 - 4:30 p.m. (Central Time) Monday thru Friday

Phone: 608-845-6411  •  Customer Service Fax: 608-845-6470  •  Sales/Marketing Fax: 608-845-6504

Credit ONLY fax: (608) 845-6418  •  General email: info@airspecialties.com

PRODUCT APPLICATION, SPECIALS, ETC Primary Contact(s) Alternate(s)
Registers, Grilles & Diffusers Mark Jones
Terminal Units Mark Jones
Fan & Ventilators Dick Paetow
Fire & Smoke Dampers Dick Paetow
Louvers & Penthouses Dick Paetow
Humidifiers Aaron Skinner
Energy Recovery Aaron Skinner
TECHNICAL QUESTIONS Primary Contact(s) Alternate(s)
All Product Aaron Skinner Product Line Primary Contact
PARTS Primary Contact(s) Alternate(s)
All Product Parts Chris Stratton
INFORMATION SYSTEMS COMPUTER SUPPORT Primary Contact(s) Alternate(s)
Rep System / Electronic Selection Chinou Thao Tyson Patterson
CUSTOMER SERVICE/ORDER INFORMATION/CHANGES Primary Contact(s) Alternate(s)
Order Status, Expedite Delivery (All Orders) Wendy Bansley Shari Cash
48-Hour/Quick Ship/Emergency Orders (All Orders) Wendy Bansley Shari Cash
Shipping Dates / Transportation (All Orders) Wendy Bansley Shari Cash
Return Authorizations Wendy Bansley Shari Cash
FIELD SERVICE Primary Contact(s) Alternate(s)
Equipment problems, warranty requests Wendy Bansley Product Line Primary Contact
CREDIT Primary Contact(s) Alternate(s)
Customer Collection Problems Shari Cash
Credit Approval Shari Cash
Commissions (Checks or Statements) Shari Cash
Credit References Shari Cash
Lien Waivers Shari Cash
Address/Name Changes Shari Cash
SALES PUBLICATIONS Primary Contact(s) Alternate(s)
Literature Kathy Convery Product Line Primary Contact
SALES & TERRITORY PROCEDURES/POLICY Primary Contact(s) Alternate(s)
Air Distribution/ Air Conditioning Brian Baker
Air Movement/ Air Control Brian Baker
TARGETED JOB PRICING Primary Contact(s) Alternate(s)
All Product Requests - SEND FOR TJQ'S BY USING REP SYSTEM SOFTWARE Mark Jones Product Line Primary Contact